Privacy Policy

Removal Company Hammersmith Privacy Policy

This Privacy Policy explains how Removal Company Hammersmith collects, uses, stores, and protects personal data relating to our removal and associated services. It also describes your rights under applicable data protection laws, including the UK General Data Protection Regulation and the EU General Data Protection Regulation, where applicable.

This Privacy Policy applies to all Removal Company Hammersmith customers and prospective customers in the Hammersmith area, as well as individuals who communicate with us or whose data may be processed in connection with a removal service.

Data Controller

Removal Company Hammersmith is the data controller for the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection law.

Personal Data We Collect

We may collect and process the following categories of personal data when you use our services, contact us, or interact with us:

Identity data, such as full name, title, and, where relevant, job title or position.

Contact data, such as correspondence address, pickup and drop-off addresses, and any alternative contact address you provide.

Communication data, including information provided in emails, messages, forms, or telephone conversations related to quotations, bookings, and customer support.

Service-related data, including details of the property type, access information, inventory or list of items to be moved, special instructions, preferred dates and times, and service history.

Payment-related data, such as payment method details, payment status, invoice information, and transaction references. We do not store full card details when payments are processed through secure third-party providers.

Technical and usage data, where applicable, including information about how you access our online content, basic device information, and your interactions with our website or online tools, to the extent this is collected through cookies or similar technologies.

How We Collect Your Data

We collect personal data directly from you when you request a quotation, make a booking, contact us for information, or communicate with us in any other way. We may also receive data indirectly when a third party arranges a removal service on your behalf, such as a family member, landlord, employer, or letting or estate agent, in which case we will process your data in accordance with this Privacy Policy.

Lawful Basis for Processing

We rely on one or more of the following legal bases to process your personal data:

Performance of a contract: We process data that is necessary to provide you with removal services, including managing bookings, communicating with you about the service, and handling payments and invoices.

Compliance with legal obligations: We may process data to comply with applicable legal, regulatory, tax, accounting, and insurance requirements, and to respond to lawful requests from public authorities.

Legitimate interests: We may process data for our legitimate business interests, provided these are not overridden by your rights and interests. This can include managing and improving our services, preventing fraud, ensuring network and information security, and handling queries, feedback, or complaints.

Consent: In limited circumstances, we may rely on your explicit consent, for example for certain types of marketing communications where consent is legally required. Where processing is based on consent, you can withdraw your consent at any time, without affecting the lawfulness of processing carried out before the withdrawal.

How We Use Your Personal Data

We may use your personal data for the following purposes:

To provide quotations for removal and related services.

To manage and carry out your booking, including planning routes, scheduling staff, and arranging vehicles and equipment.

To communicate with you before, during, and after the service in relation to arrangements, updates, and any changes.

To issue invoices, process payments, manage refunds where applicable, and maintain financial records.

To respond to your enquiries, feedback, and complaints, and to provide customer support.

To manage our relationship with you, including maintaining service history and internal records.

To improve our services, processes, and business operations, such as by analysing aggregated information about how our services are used.

To comply with legal and regulatory requirements, resolve disputes, and enforce our contractual terms.

Data Retention

We retain personal data only for as long as is necessary for the purposes for which it was collected, or as required or permitted by applicable law. In determining appropriate retention periods, we consider the type of data, the purpose of processing, potential risks from unauthorised use or disclosure, and our legal, regulatory, tax, and accounting obligations.

In general, we keep core customer and transaction records for a minimum period required by applicable tax and accounting laws. Data related to quotations or enquiries that do not proceed to a booking may be retained for a shorter period, unless we are required to keep it for longer for legal or regulatory reasons or to resolve a dispute.

When personal data is no longer needed for the purposes for which it was collected and no longer required by law, we will securely delete, anonymise, or otherwise remove it from our systems.

Data Processors and Third Parties

We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors are engaged under written contracts, may only process your data in accordance with our instructions, and are required to implement appropriate technical and organisational measures to protect your data.

Typical categories of data processors and third parties include:

Payment service providers that process payments securely.

IT, hosting, and systems support providers that operate or maintain our business systems and data storage.

Professional advisers, such as accountants, auditors, or legal advisers, where necessary for compliance, financial, or legal purposes.

Insurers and insurance intermediaries, in connection with insurance cover and claims handling related to our services.

We may also disclose personal data where required to do so by law, court order, or regulatory authority, or where it is necessary to protect our rights, property, or safety or that of our staff, customers, or others.

International Transfers

Where we use service providers or systems located outside the United Kingdom or the European Economic Area, we take steps to ensure that an adequate level of protection is provided for your personal data. This may include using countries that have been recognised as providing an adequate level of data protection or implementing appropriate safeguards such as standard contractual clauses or equivalent mechanisms required by law.

Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or damage. These measures may include access controls, secure storage, staff training, and regular review of our procedures and systems.

While we strive to protect your data, no system can be completely secure. We therefore cannot guarantee the absolute security of information transmitted to or by us; transmission is at your own risk. Once we receive your data, we use reasonable safeguards to protect it in line with legal requirements and good industry practice.

Your Data Protection Rights

Under data protection laws, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These include:

Right of access: You can request confirmation as to whether we process your personal data and obtain a copy of that data, together with certain related information.

Right to rectification: You can request correction of inaccurate personal data and completion of incomplete data.

Right to erasure: You can request that we delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected or where you have withdrawn consent and there is no other legal basis for processing.

Right to restriction of processing: You can request that we restrict the processing of your personal data in certain situations, for example while we verify the accuracy of data or consider an objection you have raised.

Right to object: You can object to processing based on our legitimate interests, on grounds relating to your particular situation. We will stop such processing unless we can demonstrate compelling legitimate grounds which override your interests, rights, and freedoms, or the processing is required for legal claims.

Right to data portability: Where processing is based on consent or on a contract and carried out by automated means, you can request that we provide your personal data in a structured, commonly used, and machine-readable format, and you may ask us to transmit that data to another controller where technically feasible.

Right to withdraw consent: Where we rely on your consent, you may withdraw it at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn, but it may affect our ability to provide certain services.

You also have the right to lodge a complaint with a data protection supervisory authority if you believe that your personal data has been processed in breach of applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any significant changes will be indicated by updating the date or otherwise communicating the change where appropriate. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.