Terms and Conditions

Removal Company Hammersmith Terms and Conditions

These Terms and Conditions set out the basis on which Removal Company Hammersmith provides removal, relocation, packing, and associated services within Hammersmith and surrounding areas. By booking our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

Company means Removal Company Hammersmith, the provider of the removal and associated services.

Customer means the individual, business, or organisation that requests and books the services of the Company.

Services means any removal, packing, loading, unloading, storage arrangement, or related service provided by the Company.

Goods means the items, belongings, furniture, equipment, or other property to be moved or handled by the Company.

Service Area means Hammersmith and the wider region in which the Company ordinarily operates and offers removal services.

2. Scope of Services

The Company provides domestic and commercial removals, including local moves, packing and unpacking, loading and unloading, and related services as agreed in writing or by confirmed booking. Any additional services outside the original quotation must be agreed in advance and may incur extra charges.

The Company will use reasonable care and skill in providing the Services but does not guarantee completion at any specific time where factors outside its control may cause delay, such as traffic, access restrictions, weather, or third-party actions.

3. Booking Process

3.1 Quotation

Prior to booking, the Customer may request a quotation based on details provided about the property, access, volume of Goods, special items, and service area locations. Quotations are usually based on the information supplied and may be subject to change if that information is incomplete or inaccurate.

3.2 Acceptance of Quotation

A booking is not confirmed until the Customer has accepted the quotation and the Company has acknowledged acceptance of that booking. This may be done in writing or through another clearly agreed method of confirmation.

3.3 Information Required

The Customer must provide accurate details about:

the addresses for collection and delivery, including any access restrictions or parking limitations

the approximate volume and nature of the Goods

any particularly large, heavy, fragile, or high-value items

any special handling requirements, such as dismantling or reassembly

any time constraints or limitations at either property.

Failure to provide accurate information may lead to additional charges, delays, or an inability to complete the Services as agreed.

3.4 Service Area and Access

The Company ordinarily operates within Hammersmith and surrounding areas but may undertake moves to and from other locations by prior agreement. The Customer is responsible for arranging suitable parking, permits, lift access, and safe access routes for the Companys vehicles and staff at both collection and delivery addresses.

4. Payments and Charges

4.1 Pricing

Pricing is usually based on factors including distance, time required, volume of Goods, number of staff, and any additional services such as packing materials or dismantling. All charges will be set out in the quotation or as otherwise agreed in writing.

4.2 Deposits

The Company may require a deposit or part-payment to secure the booking. The amount and due date of any deposit will be specified in the booking confirmation. Until the deposit is received, the Company reserves the right to offer the booking slot to another Customer.

4.3 Payment Terms

Unless otherwise agreed, payment of any balance is due on or before the day the Services are carried out. The Company may require payment prior to unloading at the delivery address. Payment methods will be set out during the booking process.

4.4 Late Payment

If payment is not made in accordance with the agreed terms, the Company may charge interest on outstanding amounts at a reasonable rate and may suspend or withhold further services until all sums are paid in full.

4.5 Additional Charges

The Company reserves the right to apply additional charges where:

the work is substantially different from that described at quotation stage

access is restricted, delayed, or unsafe, requiring extra time or resources

parking, permit, toll, or congestion charges are incurred

there are delays beyond the Companys reasonable control caused by the Customer, third parties, or circumstances at the collection or delivery address

extra services are requested on the day of the move, such as additional packing or handling of items not originally disclosed.

5. Cancellations and Amendments

5.1 Cancellation by the Customer

If the Customer wishes to cancel or postpone the Services, they must notify the Company as soon as reasonably possible. The following cancellation charges may apply, unless otherwise stated in the quotation or booking confirmation:

Cancellation with more than a specified number of working days notice prior to the move date may incur no charge or a minimal administration fee, as stated by the Company during booking.

Cancellation within a shorter period before the move date may incur a percentage of the quoted price to cover reserved resources and lost opportunities.

Cancellation on the day of the move or after the crew has been dispatched may result in the full quoted amount being payable.

Specific notice periods and percentages applicable to your booking will be set out in the Companys current cancellation policy, which is made available at the time of quotation or booking.

5.2 Amendments

If the Customer needs to amend the date, time, or scope of Services, the Company will make reasonable efforts to accommodate such changes, subject to availability. Changes may result in revised pricing or additional charges. If a requested change cannot be accommodated and the Customer cancels as a result, the cancellation will be treated in accordance with section 5.1.

5.3 Cancellation by the Company

The Company reserves the right to cancel or suspend the Services where:

the Customer has not provided accurate information

payment or deposit has not been received as agreed

unsafe or illegal conditions exist at the work locations

events beyond the Companys control, such as severe weather, accidents, or emergencies, prevent safe operation.

In such cases, the Company will refund any amounts paid for services not yet provided, except where cancellation arises from Customer breach of these Terms.

6. Customer Responsibilities

The Customer is responsible for:

ensuring that all Goods to be moved are properly packed unless packing services have been booked

labeling boxes clearly and identifying fragile or high-value items

disconnecting appliances and ensuring they are safe to move

removing fixtures, fittings, or items fixed to walls or ceilings, unless agreed as part of the Services

arranging parking and any permits or permissions required for the Companys vehicles at both addresses

ensuring that children, pets, and other occupants are kept clear of work areas for safety reasons.

7. Excluded Items

The Company will not carry or handle prohibited or dangerous goods including, but not limited to:

explosives, flammable substances, or compressed gases

illegal or stolen items

cash, securities, or high-value items such as jewellery, unless specifically agreed in writing

live animals, plants, or perishable foodstuffs unless agreed in advance.

The Customer must not include such items with the Goods. If excluded items are found, the Company may refuse to move them and may, at its discretion, terminate the Services and charge appropriate fees.

8. Liability and Limitations

8.1 Duty of Care

The Company will exercise reasonable care and skill in handling and transporting the Goods. However, liability is subject to the limitations set out in this section.

8.2 Exclusions of Liability

The Company will not be liable for:

loss or damage arising from the inherent nature or defect of any Goods

normal wear and tear, minor scratches, or scuffs that may occur despite reasonable care

loss or damage to items packed by the Customer where the packaging is inadequate

loss or damage arising from Customer instructions that the Company has advised are unsuitable

indirect or consequential loss, such as loss of profits, loss of opportunity, or emotional distress.

8.3 Limits on Liability

Unless otherwise agreed in writing, the Companys total liability for loss of or damage to Goods, caused by its negligence or breach of contract, shall be limited to a reasonable amount per item or per consignment, reflecting the nature of the Services and charges paid. Details of any applicable limits, insurance cover, and options to increase cover will be provided upon request.

8.4 Customer Inspection and Claims

The Customer should inspect Goods at the time of delivery. Any apparent loss or damage must be notified to the Company as soon as reasonably practicable and within any specified time limits communicated by the Company. Failure to report promptly may affect the ability to investigate and process any claim.

9. Waste Regulations and Disposal

9.1 Compliance with Waste Law

The Company operates in compliance with applicable UK waste regulations. The Company is not a general waste carrier and will only remove items that have been agreed as part of the removal service, and which are lawful to transport and dispose of.

9.2 Prohibited Waste

The Company will not remove hazardous waste, including but not limited to chemicals, asbestos, medical waste, paint, solvents, or any substance classified as hazardous under relevant legislation. The Customer is responsible for arranging appropriate disposal for such items through licensed waste contractors.

9.3 Disposal Services

Where the Customer requests that unwanted items be taken away for disposal or recycling, this must be agreed in advance. Additional charges will apply. The Company will dispose of such items through lawful and responsible channels. The Customer warrants that they have the right to dispose of the items and that the items do not include hazardous or prohibited materials.

10. Insurance

The Company maintains appropriate insurance to cover its legal liabilities in the course of providing the Services. This is not a substitute for comprehensive insurance of the Customers Goods. The Customer is encouraged to maintain their own insurance for the full replacement value of their Goods during removal and transit. Details of the Companys insurance and any applicable limits are available on request.

11. Delays and Events Beyond Our Control

The Company will not be liable for failure to perform, or delay in performing, any obligation under these Terms where such failure or delay is caused by events beyond its reasonable control. These may include, but are not limited to, severe weather, road closures, traffic incidents, strikes, accidents, vehicle breakdowns not caused by negligence, or actions of third parties. In such cases, the Company will make reasonable efforts to minimise disruption and complete the Services as soon as practicable.

12. Privacy and Data Protection

The Company will collect and process personal information about the Customer for the purposes of providing quotations, managing bookings, delivering the Services, and complying with legal obligations. Personal data will be handled in accordance with applicable UK data protection laws. Information is only shared with third parties where necessary for the performance of the Services or where required by law.

13. Complaints

If the Customer is dissatisfied with any aspect of the Services, they should raise the matter with the Company as soon as possible so that it can be addressed promptly. The Company will investigate complaints in a fair and timely manner and will seek to resolve issues through communication and, where appropriate, remedial action.

14. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

15. General Provisions

15.1 Entire Agreement

These Terms and Conditions, together with any written quotation or booking confirmation provided by the Company, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior understandings or arrangements.

15.2 Variation

No variation of these Terms is binding unless agreed in writing by the Company. The Company reserves the right to update these Terms from time to time. The version in force at the time of booking will apply to that booking.

15.3 Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable.

15.4 No Waiver

Failure or delay by the Company in exercising any right or remedy under these Terms shall not constitute a waiver of that or any other right or remedy.

By confirming a booking with Removal Company Hammersmith, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.