Terms and Conditions for a Removal Company Hammersmith
These Terms and Conditions set out the basis on which our removal company Hammersmith services are provided. They are designed to make the booking process clear, define how payments are handled, explain what happens if plans change, and set out the limits of our responsibility. By making a booking, you agree that you have read, understood, and accepted these terms. If you are booking on behalf of another person, you confirm that you have authority to do so and that the person receiving the service is aware of these terms.
In these terms, references to “we”, “us”, and “our” mean the removal service provider, and references to “you” mean the customer or the person requesting the service. These terms apply to domestic and commercial removals, including loading, unloading, packing support, furniture handling, and related transport services. They also apply to any additional services agreed in writing, such as waiting time, dismantling, reassembly, or waste removal where permitted by law.
Our Hammersmith removal company works on the basis of accurate information provided before the job starts. The price, timing, vehicle size, and number of team members are usually calculated from the information you give us about access, volume, distance, item type, and any special requirements. If the information changes, we may need to revise the quotation, alter the scheduled service, or decline to carry out part of the work if doing so would be unsafe, unlawful, or impractical.
By requesting a booking, you confirm that the items to be moved are yours, or that you have permission from the owner to arrange the move. You also confirm that the premises can be accessed safely and legally and that any necessary permissions, parking arrangements, or building approvals are in place unless we have agreed in writing to help arrange them. If access is restricted or the job requires extra time, additional charges may apply.
Booking process normally begins with an enquiry and a request for service details. We may provide an estimated quotation based on the information supplied or, where appropriate, a site visit, video survey, or inventory list. A quotation is based on the scope of work at the time it is issued and may be subject to change if the actual job differs from the description given. A booking is only confirmed once we have accepted it and, where required, received a deposit or written confirmation from you.
Once the booking is confirmed, you are responsible for checking the date, time, service details, and any conditions attached to the quotation. If you notice an error, you must inform us as soon as possible. We may refuse to proceed if the service details materially differ from what was agreed. Our removal services Hammersmith are intended to run efficiently and safely, so punctuality, accurate information, and reasonable preparation are important parts of the agreement.
On the day of the move, you or an authorised representative should be available to provide instructions, confirm which items are to be moved, and sign any relevant documentation if requested. If no one is present and we have not agreed an alternative arrangement, we may delay the job, leave, or proceed only in a limited way, depending on the circumstances. Any resulting waiting time, re-attendance, or aborted visit may be charged.
If items are to be packed by us, you must let us know in advance whether there are fragile, valuable, or hazardous goods among them. We may refuse to pack or transport items that we consider unsafe, prohibited, or unsuitable for the vehicle or method of transport. This includes, without limitation, flammable liquids, gas cylinders, asbestos, explosives, undeclared chemicals, live animals, and certain regulated waste. We also reserve the right to refuse items that are excessively heavy, poorly secured, or likely to cause damage to property or other goods.
Payments must be made in accordance with the agreed quotation or invoice. Unless otherwise stated, prices may include labour, transport, and standard equipment, but exclude any additional charges arising from waiting, parking penalties, congestion-related costs, extra flights of stairs, difficult access, or changes to the scope of work. We may require a deposit to secure the booking, with the balance due on completion or at another agreed time. Accepted payment methods will be confirmed at booking or invoicing stage.
All amounts are payable in pounds sterling unless we agree otherwise. If payment is not made on time, we may charge interest on overdue sums in accordance with applicable law and recover reasonable costs associated with collection. We may also suspend further work, retain goods only to the extent permitted by law, or refuse future bookings until outstanding balances are settled. Any discounts, promotional rates, or special terms only apply where clearly confirmed in writing and may be withdrawn if the booking is amended.
We may revise a quotation if the actual workload differs from the original description, such as when the volume of goods is greater than stated, packing is incomplete, access is more difficult than expected, or the customer requests additional services. If a revised charge is necessary, we will explain the reason where reasonably practicable. You may choose not to proceed if the revised quotation is materially different, but you may still be responsible for any costs already incurred, including call-out or attendance fees where applicable.
Cancellations and changes should be made as early as possible. If you cancel or reschedule after the booking has been confirmed, we may charge a cancellation fee to cover reserved time, staffing, and administrative costs. The amount of the fee may depend on how much notice you give and whether vehicles or crew have already been allocated. If you cancel very late, fail to provide access, or do not make the property available at the agreed time, the full charge or a substantial portion of it may remain payable.
If we need to cancel or reschedule because of circumstances beyond our control, including severe weather, traffic disruption, vehicle breakdown, staff illness, safety concerns, or legal restrictions, we will use reasonable efforts to contact you and propose an alternative date or time. We will not be liable for losses arising from such events except where required by law. Our aim is always to carry out a professional removal company Hammersmith service, but operational realities may occasionally require adjustments.
Should you change the service requirements after booking, we may need to amend the price, the number of movers, the vehicle size, or the time allocated. Changes to the inventory, collection point, delivery point, or access conditions may affect the service substantially. For this reason, you should provide prompt notice of any change and wait for written confirmation before assuming that a revised arrangement has been accepted.
Liability is limited to the extent permitted by law. We will take reasonable care when handling your goods and property, but we are not responsible for damage or loss caused by items that were inadequately packed, already defective, inherently fragile, or vulnerable because of their condition. We are also not liable for damage caused by your instructions, by access conditions we could not reasonably inspect in advance, or by risks you failed to disclose.
Where we are legally responsible for loss or damage, our liability will generally be limited to the reasonable repair cost, replacement value, or direct loss proven by you, subject to any agreed insurance arrangements and any contractual limits permitted by law. We are not liable for indirect or consequential losses, including loss of profits, loss of business, missed opportunities, or emotional distress, unless such exclusion is not permitted by law. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded.
You are responsible for protecting items of exceptional value, sensitive documents, cash, jewellery, and other irreplaceable belongings unless we have expressly agreed in writing to handle them. If you choose to transport such goods with us, you should declare them in advance and consider arranging suitable insurance. You must also protect floors, walls, surfaces, lifts, and communal areas where required, and you should tell us about any weak structures, low ceilings, narrow access, or similar risks before work begins.
Waste regulations are an important part of our service. When we remove unwanted items, we do so only in compliance with applicable UK waste and environmental laws. Waste must be described accurately and must not include prohibited or hazardous materials unless we have agreed in writing and are legally permitted to handle them. We may ask you to identify items to be disposed of separately from goods to be moved, and we may refuse waste that does not meet legal, safety, or environmental requirements.
If we collect waste from your premises, you agree that it will be managed, transported, and disposed of through lawful channels only. We may use licensed carriers, approved facilities, or authorised recycling routes where appropriate. You must not ask us to dispose of materials illegally, secretly, or in a way that breaches environmental law. If you fail to disclose hazardous, contaminated, or restricted waste, you may be responsible for any fines, losses, costs, or remediation expenses arising from that failure.
Where the service includes removal of items for recycling, donation, resale, or disposal, ownership of those items passes to us only when the service conditions and legal requirements allow it. Once waste is lawfully accepted, it may not be recoverable. If you are unsure whether an item should be treated as waste or retained for relocation, you should clarify this before the job starts. We may issue separate conditions for waste disposal work, and those terms will apply in addition to these general terms where relevant.
We may refuse to continue with any service if we believe that doing so would breach waste, transport, health and safety, or environmental regulations. This includes situations where the customer misdescribes items, conceals prohibited materials, or requires us to act in a manner that would expose our staff or the public to risk. In such cases, you may still be charged for time spent, attendance, and any lawful costs already incurred.
All services are provided subject to reasonable availability, and we may subcontract part of the work where necessary, provided that the service remains consistent with the booking and these terms. We may substitute vehicles, equipment, or personnel of equivalent suitability if needed for operational reasons. Minor delays do not normally entitle you to compensation, particularly where they arise from traffic, access restrictions, or events outside our control. However, we will act reasonably and keep you informed where practical.
You agree to cooperate with our staff and to ensure that the premises are ready for loading and unloading at the agreed times. This includes securing pets, clearing pathways where possible, and arranging lift access or parking permissions where relevant. If our team is unable to work safely because the site is not ready, we may pause or abandon the job and charge for the delay. If you ask us to move items through unusually narrow or difficult access routes, you accept the associated risk unless we have agreed otherwise in writing.
Any complaint about the service should be raised promptly so we can investigate while the facts are fresh. You should provide reasonable details and, where relevant, photographs or documents showing the issue. Raising a concern does not suspend your obligation to pay for the undisputed part of the service. If a claim is valid, we may choose to repair, replace, refund, or make another reasonable remedy at our discretion, subject always to statutory rights.
These terms do not affect your statutory rights under UK consumer law where applicable. If any part of these terms is found to be unlawful, invalid, or unenforceable, the remainder will continue in full force so far as possible. Failure by us to enforce any right or provision immediately does not mean we waive that right. Any waiver must be agreed in writing and will apply only to the specific instance for which it is given.
Governing law and jurisdiction: these terms are governed by the laws of England and Wales. Any dispute arising from or connected with the service, the quotation, or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, unless the law requires otherwise. If you are a consumer residing in another part of the UK, you may also benefit from mandatory legal protections available in your home jurisdiction.
By confirming a booking with our removal company Hammersmith, you acknowledge that these terms are fair, proportionate, and intended to support a smooth and lawful service. They are designed to protect both parties by setting clear expectations about pricing, scheduling, handling, risk, and compliance. If you require any special arrangements, they must be agreed in advance and confirmed in writing before the service begins.